Buyer/Customer Support Specialist (Part 145)
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Candidate must be authorized to work in the US
Position Summary:
The Buyer/Customer Support Specialist is responsible for vendor and customer company management, vendor non-conformance management, customer RMA (Return Merchandise Authorization) management, and managing customer inquiries. This position will report into the Quality Department and report to the Quality/Operations Director. The primary goal of this position will be to enhance the overall external customer experience by serving as an internal customer service liaison.
Duties & Responsibilities:
• Investigating and resolving non-conforming products in a timely manner
• Investigating RMA claims from customers for validity and working with Sales/Asset Management to determine the best course of action
• Managing customer and vendor inquiries that come through via phone and/or emails and serving as a liaison between any parties involved, including the customers, vendors, and any Unical Aviation departments
• Collaborate and proactively problem solve between multiple departments and customers/vendors
• Gather feedback from internal customers to identify areas for improvement and implement changes to enhance the overall employee experience
• Adding and maintaining customers and vendors to the approved database
• Performs other related duties as assigned
Required Qualifications:
• 2 - 4 years of customer-facing service experience
• Proven experience in a customer service or support role
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Office products including Word, Excel, and Outlook
• Good critical thinking skills and proactive problem solver
• Able to manage multiple projects at the same time
• Strong problem-solving and decision-making abilities
• Ability to handle high-pressure situations with a calm and professional demeanor
Preferred Qualifications:
• High School Diploma or equivalent
• 5 years of customer-facing service experience
• Working knowledge of quality control in a surplus or maintenance operation
• Warehouse Operations or Sales experience a plus
• Aviation experience a plus
Location:
• Glendale, AZ – Onsite, No Remote Work
Travel:
• No travel required
Language:
• Ability to read, write, speak, and understand English
Physical Demands:
• Lifting: Up to 30 lbs. lifting, carrying, pushing, climbing, reaching
Working Conditions:
• This position primarily works in an office setting with various time spent on warehouse floor and aviation repair station
Apply Now
To apply please send your CV to our Recruiting Team via email to Recruiting@unical.com please include "Job Title" in the email subject.
